Continuous improvement is more than just a catchphrase at CTI/CTE. We are in the process of rolling out an order entry confirmation email that will be sent when your order is officially entered into our production schedule. In the past we had set up an auto response that we received you email. We have worked diligently to safeguard our order entry procedure and believe this new notification will be useful for all customers. We also offer all customers schedule visibility through our website. With the number of orders we receive daily we’ve continuously improved incoming order visibility to include creating placeholders as emails are received. These placeholders give us certainty that we are not missing any customer emails and are used to enter the individual production orders.
As many of you know we maintain and write all code for our business database. All customers have a specific customer number that ties into their rates and SOP. We track all employees who work on each production job and take measurements and photographs of cutting dies and related products prior to shipping. All of this information is then scanned and stored in the specific customer jobs folder. Additional information saved includes all customer correspondence, CAD files and notes of any conversation with customers pertaining to the order. This gives us the ability to quickly analyze any job that we manufacture.
As I mentioned in my last newsletter we are continuing to invest in our company. In March our new Elcede laser was installed and we have ordered a new Digi-Setter from Bobst and new hot press for CTE. We expect to take delivery of the Digi-Setter in August and the hot press in October. Both machines will be welcome additions and we’ll post on our website when they are installed.
I took my first west coast trip in over a year. It felt great to travel again and visit customers and I look forward to seeing more customers in the near future.
Enjoy the rest of summer and let’s hope we continue to put this Pandemic in our rearview mirror!
John Norgard, President